FAQ & Site Info

To place an order for your favorite item you need to: - Go to the link of your favorite product. - Then select the right Color, Size, Design or another variant. - Check the quantity if you would like to order more than 1. - Click ’Buy It Now’ button to proceed to checkout. - And finally select the billing method, provide shipping information and an e-mail address to receive confirmation

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #12345), and a listing of the item(s) you have ordered.

We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.

We offer safe shopping and accept payment via Paypal, Credit card or Debit card ( VISA, Mastercard ). So you can choose the most suitable one for you. All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Tracking information is only available for Premium Shipping. You will receive a tracking link via email once your order ships!

All US sent products are shipped via USPS. Other countries will receive products via their local governments postal service. We are not responsible for delayed shipping due to orders being held by customs.

Sometimes, depending on the order. Depending on what products were ordered, we may ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible

The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including in the United States. That being said, sometimes your order may come in different packages at different times.

We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order.

We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. According to our results on delivering more than 50.000 orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region: Location Estimated Shipping Time Shipping rates The United States 12 - 17 days Free Shipping International 18 - 35 days Free Shipping Worldwide Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.

We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail. Please contact us if you do not receive tracking confirmation within those days.

Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes: The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history. We suggest you can contact our Customer Service in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information. Please kindly note the international shipping takes time, for China Post it usually takes about 3-5 weeks and 1-3 weeks by ePacket. It may don't have any updates on the internet, but actually, your package is still on the move, just be patient and track your package a few days later.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 10 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. JerseyOutfits Store reserves the right to deny any return request.

If you have placed an order with a wrong item/address; you need to contact our customer services in order to receive the appropriate resolution. You’re not eligible for a return for the following reasons. If: - The order is not corrected within 24 hours. - The product is not broken or it is not defective or is damaged because of use or - The product is not in the same condition as you received it. - Received the ordered correct item.

Processing returns may take up to 15 business days from the day we received your return request. We will email you to confirm once your return has been processed.